Privacy Policy

Last Updated: November 2025

At PillyWiggins Fairies, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

When you place an order or interact with our site, we may collect:

• Contact information (name, email address, phone number, shipping address)
• Order details and preferences
• Images you upload for sharing in galleries
• Communication history with our customer service team

Payment Information

We do not collect or store your credit card information. All payment transactions are securely processed through Stripe, a PCI-compliant payment processor trusted by businesses worldwide. Your payment details go directly to Stripe and never touch our servers. For more information about how Stripe handles your data, please visit Stripe’s Privacy Policy.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer support
• Improve our products and services
• Send you updates about your order (we will not send marketing emails without your consent)

Uploaded Images

Any images you upload to create custom products become the property of Pilly Wiggins. We use these images solely to fulfill your order and may retain them for quality control and record-keeping purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely, and we regularly review our security practices to ensure your information remains protected.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request deletion of your data at any time
• Update or correct your information

To exercise any of these rights, simply contact us through:

• Our contact form at pillywiggins.com
• Email: michael@pillywiggins.com

We will respond to your request promptly and delete your information as requested.

Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Services

In addition to Stripe for payment processing, we may use other trusted third-party services to operate our website (such as hosting providers and email services). These partners are carefully selected and required to maintain appropriate data protection standards.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions or concerns about our privacy practices, please don’t hesitate to reach out.